Katie Catlender is the executive vice president and chief operations officer for Point32Health and oversees information technology, health plan service operations, business continuity, the project management office and the integration management office. Prior to joining Point32Health, she served as the executive vice president, chief customer officer at Cambridge Savings Bank and oversaw its digital-only division, Ivy Bank.
Katie has more than 25 years of experience driving strategy to execution, diversifying business lines, and transforming customer experience. Prior to Cambridge Savings Bank, she served as the executive lead of customer experience, strategy and operations at Blue Cross Blue Shield of Massachusetts (BCBSMA). Prior to joining BCBSMA, she held several leadership positions at AllWays Health Partners (now Mass General Brigham Health Plan), including chief commercial officer, chief customer officer and vice president of operations, overseeing sales, product, customer service, operations and customer experience. She also led member service, account service, sales operations and a variety of other market-facing leadership positions at Harvard Pilgrim Health Care earlier in her career.
Katie is currently a board member of Caritas Communities, an organization that is driven to prevent homelessness through expanding access to safe and secure housing in the Greater Boston area. She earned her B.A. in in Health Management and Policy from the University of New Hampshire and holds several leadership designations from Women Unlimited LEAD, Boston College Executive Leadership for Change, Boston Chamber Leadership Development Program, and the AHIP Executive Leadership Program.