We are reinstating our normal billing and payment terms starting with July 2023 invoices for members who buy coverage directly from Harvard Pilgrim and Medicare Supplement members. These invoices include June and July premiums.
We will also reinstate normal billing and payment terms starting with August invoices for members who buy coverage through the Maine and New Hampshire exchanges. These invoices include June, July and August premiums.
Please note, during the system outage, no HPHC members or groups have been terminated due to a lack of payment
Please contact Member Services if you are experiencing financial hardship.
Note: Harvard Pilgrim Health Care Medicare Advantage Stride (HMO) (HMO/POS) members have been able to pay their monthly premiums as they normally do.
For members who buy coverage directly from Harvard Pilgrim and Medicare Supplement members: May and June premium payment due dates were extended to July 1, 2023.
For members who buy coverage through the Maine or New Hampshire exchanges: The May premium due date was extended to July 1, 2023. Please note: June, July and August premiums are due August 1, 2023.
Please contact Member Services if you are experiencing financial hardship.
Note: Harvard Pilgrim Health Care Medicare Advantage Stride (HMO) (HMO/POS) members have been able to pay their monthly premiums as they normally do.
Members who buy their coverage directly from Harvard Pilgrim or through the Maine and New Hampshire exchanges and Medicare Supplement members can pay their premium invoice through our online payment portal (log in to your account) or by check or wire transfer.
Harvard Pilgrim Health Care Medicare Advantage Stridesm (HMO) (HMO/POS) plan members can pay premium bills as they normally do.
For those who buy coverage directly from Harvard Pilgrim Health Care and Medicare Supplement members enrolled in AutoPay, payments for May premium invoices were taken on June 12, 2023. Payments for June and July premiums were taken on July 3, 2023.
For those individuals who buy through the exchange in either Maine or New Hampshire and enrolled in AutoPay, payments for May premium invoices were taken on June 12, 2023. Payments for June, July and August premiums will be withdrawn on or around August 1, 2023.
All payments received during the outage will be processed prior to running automatic payments. If you paid your premium by check, nothing will be deducted from your account. Harvard Pilgrim Health Care Medicare Advantage StrideSM (HMO)/(HMO-POS) members can pay premium bills as they normally do.
Yes. You can submit reimbursement requests through your secure member account. Requests can be submitted electronically or by downloading and returning a completed paper form (available in your online account). As a reminder, subscribers may submit their 2023 reimbursement requests up until March 31, 2024, or December 31, 2024, depending on their specific plan.
For those who buy directly or have a Medicare Supplement plan: You should have received a paper bill around June 15, 2023, via U.S. mail. The payment due date was July 1, 2023; automatic payments were withdrawn on July 3, 2023. The bill included the June and July premiums. If you are signed up for an automatic monthly ACH payment, the two-month premium was automatically withdrawn from your account.
For those who purchase through the Maine or New Hampshire exchanges: You will receive a paper bill between July 7 and July 15, 2023. The bill will include the June, July and August premiums, and the payment due date will be August 1, 2023. If you are signed up for an automatic monthly ACH payment, the three-month premium will be automatically withdrawn from your account on or around August 1, 2023.