Point32Health Teams Up with instED to Provide In-Home Urgent Care to Western Mass. and Southern NH Medicare Advantage members

Eligible members will have access to a network of highly skilled paramedics delivering high quality care, all from the comfort of their own homes

Canton, Mass., May 8, 2024 — Point32Health, the parent company of Harvard Pilgrim Health Care and Tufts Health Plan, and instED LLC have joined forces to deliver highly skilled in-home urgent care to certain Harvard Pilgrim Stride HMO/HMO-POS in New Hampshire and Tufts Medicare Preferred PPO & HMO and Senior Care Options (SCO) members in Western Mass. The service is offered to eligible members who have been identified by Care Managers as meeting the criteria for the service. It is available 365-days-a-year.

“The health and wellness of our members is paramount to our organization, which is why we are very excited about this new collaboration with instED to deliver urgent care directly in patients’ homes,” said Urcel Fields, Senior Vice President, President of Government Markets for Point32Health. “This innovative offering will provide our Medicare members with broader access to critical services, while avoiding unnecessary trips to the emergency department. It is just one of the many examples of programs we have put into place to deliver more holistic, compassionate, whole-person care.”

The program is supported by a comprehensive technology platform called instED Now©. Designed with advanced innovative protocols, the platform works by routing requests for in-home urgent care treatment to a Registered Nurse for assessment and acceptance. The nurse will triage the patient’s symptoms, review their medical history, assign a level of acuity, and determine if it is appropriate to dispatch a paramedic for an instED urgent care visit. The paramedic is supported during each visit by an instED virtual physician.

An instED in-home urgent care visit can offer expanded treatment options including exacerbation of a chronic condition, illness and related symptoms, and injury assessment. Treatment can include point-of-care testing, blood draws, cultures, EKGs, IV therapies, ultra-sound and first dose medication.

“We are thrilled about our strategic relationship with Point32Health,” said Sebastiaan Foppema, CEO of instED. “Our business is growing as more and more organizations embrace the opportunity to provide high quality urgent care in the most convenient and effective setting, a patient’s home.”

For more information on how to access the service, members should contact their Care Manager.