We understand that the foundation of offering exceptional behavioral health care to our members starts with you! Our whole-health network emphasizes a connection between behavioral and physical health. We’re committed to delivering a best-in-class provider experience with support and resources to minimize your non-clinical burden. Please explore the tools, resources, and trainings offered on this site to support you in caring for our members.

  • Harvard Pilgrim Health Care Quick Reference Guide

    New to the Harvard Pilgrim Health Care network? You’ll find all the information you need to get started in this handy Behavioral Health Quick Reference Guide for Providers. Keep it nearby and share with office staff! It includes tips on using our secure portal, verifying member eligibility, submitting claims and checking claims status, and more!

    View and save the guide

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Concurrent Use of Opioids and Benzodiazepines tip sheet

CMS has a Star Measure aimed at assessing and discouraging the use of opioids and benzodiazepines together due to risk of overdose, and our new tip sheet offers additional guidance.

HPHConnect Provider portal updates

We’re launching two updates to the HPHConnect provider portal as of May 12, 2025 to support greater security and improved search results.

Notice requirement for terminating practitioners

Please notify Tufts Health Plan with at least 90 calendar days’ written notice prior to the effective date of a primary care provider or specialist terminating from our network.

Resources at your fingertips

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Join our BH network

We offer strong relationships, competitive rates, and a steadfast commitment to delivering a positive provider experience.

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View a BH training video

Missed a webinar? Looking for a short on demand educational video? We’re here to support you!

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Service Navigation program

Our Behavioral Health Service Navigation program helps connect members with timely access to outpatient care.