Harvard Pilgrim call wait times and behavioral health claims

Harvard Pilgrim Provider Service Center wait times

The Harvard Pilgrim Health Care Provider Service Center is currently experiencing high call volumes and extended wait times. We apologize for the inconvenience.

Did you know that you can find information quickly using our secure HPHConnect portal for a variety of self-service functions, including benefits, eligibility, claims status, and authorization? If you have an HPHConnect account, we encourage you to use this handy electronic option to find the information you need quickly. If you aren’t sure whether your provider organization has an existing HPHConnect account, please check with the practice manager at your organization.

Behavioral Health providers and claims

In addition, we are aware that there is an increase in delayed claims payments. Please be assured that we are addressing this promptly.