Back to Insights and Updates for ProvidersFebruary 2023

AIM Specialty Health name changing

Harvard Pilgrim Health Care Commercial  |  Harvard Pilgrim Stride (HMO) Medicare Advantage  |  Tufts Health Public Plans

Beginning March 1, 2023, AIM Specialty Health® (AIM) — the vendor who conducts medical necessity review of genetic/genomic and molecular diagnostic testing services on behalf of Harvard Pilgrim Health Care Commercial and StrideSM (HMO)/(HMO-POS) Medicare Advantage members and Tufts Health Public Plans members — will be known by a new name: Carelon Medical Benefits Management.

You can expect to see a transition over time to the new name and branding throughout documents and webpages that currently reference AIM. Keep in mind, however, that this will occur gradually in accordance with regularly scheduled content update cycles, so you may continue to see the old AIM company name for some time.

While the name is changing, there will be no change to the services they offer or the way they work with providers. Ordering providers will still submit prior authorization requests the same way they do now:

  • Online at, which is the preferred method for quick, convenient service
  • By telephone (toll-free, Monday through Friday, 8 a.m. to 5 p.m.):
    • 855-574-6476 for Harvard Pilgrim members
    • 833-342-1255 for Tufts Health Public Plans members

Various URLs and email addresses associated with AIM will migrate on March 1 to reflect the change to the Carelon Medical Benefits Management name. For example, the corporate website URL will migrate from to, the clinical guidelines will migrate to a new Carelon URL, and the Point32Health provider microsite will adopt a Carelon web address.

The previous AIM addresses will automatically redirect, but we recommend that you bookmark the new URLs after you are redirected and use those updated web addresses going forward.

Audrey Kleinberg
Director, Provider Relations & Communications

Annmarie Dadoly
Senior Manager, Provider Communications

Joseph O’Riordan, Jesse Salvato, Stephen Wong

Kristin Edmonston
Production Coordinator

Kristina Cicelova
Graphic Designer