Back to Insights and Updates for ProvidersMarch 2023

Inactive account management for secure portal

All Tufts Health Plan Products

We encourage provider practices to regularly review their secure portal account to ensure that the list of registered users is accurate and up to date. To aid in account maintenance, we will be removing inactive user accounts from the Tufts Health Plan secure portal, beginning March 31, 2023.

We will remove accounts that have not had any activity in the last 6 months and will continue inactive user clean up on a rolling basis.

Please review your users to determine whether you have any inactive users who still require access to the secure portal. If so, please have the user log in prior to March 31, 2023.

Users who don’t remember their password may utilize the online password reset, which is available on the login screen. If need any additional assistance, please contact Provider Services.

We also regularly perform inactive account management for Harvard Pilgrim Health Care’s secure portal, HPHConnect, as noted in previous issues of the provider newsletter.

Audrey Kleinberg
Director, Provider Relations & Communications

Annmarie Dadoly
Senior Manager, Provider Communications

Joseph O’Riordan, Jesse Salvato, Stephen Wong

Kristin Edmonston
Production Coordinator

Kristina Cicelova
Graphic Designer