Back to Insights and Updates for ProvidersApril 2023

Join us for a provider training

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Want to know about the latest integration updates? Have questions about behavioral health changes coming in 2023? Need guidance on navigating our provider websites? Our webinars support you in working with Point32Health and offer a forum to get your questions answered. Registering is easy, just click the links below.

What’s ahead at Point32 Health: Integration updates:
Save the date for Wednesday, June 14 from 11 a.m.–noon to hear more about key changes for 2023, including product changes and continuity of care, our new pharmacy benefit manager, medical benefit drug prior authorization, behavioral health, and more.

Behavioral Health trainings:
Beginning July 1, 2023, Point32Health’s Behavioral Health program will offer an insourced behavioral health program—meaning that rather than outsourcing behavioral health to a separate vendor (sometimes called a “carve-out model”), we will contract directly with behavioral health providers and our organization will manage behavioral health care and programs, including utilization and care management. While Tufts Health Plan currently operates using an insourced behavioral health model, this is a change for Harvard Pilgrim Health Care, which currently utilizes a carve-out model managed by Optum/United Behavioral Health.

Learn more about this change at our Point32Health Behavioral Health Insourcing Updates training, offered on:

In addition, we’re offering an HPHConnect orientation for behavioral health providers. We’ll guide you through key features and offer instructions on performing common transactions. Sign up for the Tuesday, June 20 session from noon–1 p.m.

Visit the training page for additional dates in May and June, as well as information on a variety of other training topics.

For your convenience, we also have two recorded behavioral health training videos available (simply enter the password Point32Health! when prompted):

Audrey Kleinberg
Director, Provider Relations & Communications

Annmarie Dadoly
Senior Manager, Provider Communications

Joseph O’Riordan, Jesse Salvato, Stephen Wong

Kristin Edmonston
Production Coordinator

Kristina Cicelova
Graphic Designer