Provider Resources

System update for providers

Last updated August 21, 2023

Point32Health has restored its public websites and member, broker, employer and provider online accounts, which enable self-servicing for our customers.

Effective July 24, 2023, we are resuming normal operations for prior authorization (PA) for all non-pharmacy medical and behavioral health benefits for Harvard Pilgrim Health Care members. As this process is reinstated, we are dedicated to ensuring uninterrupted access to medically necessary services, and we are committed to working with members to minimize disruption to ongoing care.

For information about credit monitoring and identity theft protection services, please refer to Point32Health Ransomware Incident Update: Provider Impact.

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