Requesting a provider bridge payment

As you know, the recent cybersecurity ransomware incident impacting Harvard Pilgrim Health Care (HPHC) systems has resulted in our temporary inability to receive, process, and pay claims for covered services provided to HPHC commercial members in a manner consistent with our typical operations.

We’ve implemented the following interim advance payment process to support providers in managing the financial impact caused by this disruption.

Advance payment request process

  • To begin the process, please complete the Commercial Claims Advance Payment Request Form below, and return to Provider_Experience@point32health.org.
  • Once we receive the completed form, your Contract Manager or a designee will work with you to fulfill the advance payment request, based on our Advance Payment and Repayment Agreement.
  • If you are part of a provider organization or hospital system, your advance payment will be issued at the organizational level and that entity is responsible for distributing funds appropriately to their participating providers.