Key contact information for providers

Harvard Pilgrim Health Care

Provider Service Center
Monday–Friday, 8 a.m.–5 p.m. 
800-708-4414

Provider Service Center for Passport plan
Starting August 3rd
Monday–Thursday: 8:30 AM–4:30 p.m.
Friday: 9:00 AM–4:30 p.m.
800-708-4414

Care Management
888-888-4742 x31035

Tufts Health Plan

Servicing inquiries for Commercial products

Phone: 888-884-2404
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Servicing inquiries for Tufts Health Direct, Tufts Health RITogether, Tufts Health One Care, and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans

Massachusetts
Phone: 888-257-1985
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Rhode Island
Phone: 844-301-4093
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Servicing inquiries for Tufts Medicare Preferred HMO and Tufts Health Plan Senior Care Options (SCO)

Phone: 800-279-9022
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Servicing inquiries for USFHP

Phone: 800-818-8589