Harvard Pilgrim Health Care
Provider Service Center
Monday–Friday, 8 a.m.–5 p.m.
800-708-4414
Medicare Advantage Plan
Oct. 1 to March 31
8 a.m.–8 p.m. 7 days a week
Apr. 1 to Sept. 30
Monday–Friday, 8 a.m.–8 p.m.
888-609-0692
Care Management
888-888-4742 x31035
Tufts Health Plan
Servicing inquiries for Commercial products
Phone: 888-884-2404
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Servicing inquiries for Tufts Health Direct, Tufts Health RITogether, Tufts Health One Care, and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans
From now through Jan. 2, 2026:
Massachusetts
Phone: 888-257-1985
Hours: Monday–Friday, 9 a.m.–noon and 1 p.m–4 p.m. (unless otherwise noted)
Rhode Island
Phone: 844-301-4093
Hours: Monday–Friday, 9 a.m.–noon and 1 p.m–4 p.m. (unless otherwise noted)
As of Jan. 2, 2026:
Massachusetts
Phone: 888-257-1985
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Rhode Island
Phone: 844-301-4093
Hours: Monday–Friday, 8 a.m.–6 p.m. (unless otherwise noted)
Servicing inquiries for Tufts Medicare Preferred HMO and Tufts Health Plan Senior Care Options (SCO)
Phone: 800-279-9022
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Servicing inquiries for USFHP
Phone: 800-818-8589