Key contact information for providers

Harvard Pilgrim Health Care

Provider Service Center
Mon.-Fri. 8 a.m. – 5 p.m. ET
800-708-4414

Medicare Advantage Plan
Oct. 1 – to March 31
8 a.m. – 8 p.m. 7 days a week

Apr. 1 – Sept. 30
8 a.m. – 8 p.m. Mon. – Fri.
888-609-0692

Care Management
888-888-4742 x31035

Tufts Health Plan

Servicing inquiries for Commercial products

Phone: 888.884.2404
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Servicing inquiries for Tufts Health Direct, Tufts Health RITogether, Tufts Health One Care, and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans

Massachusetts
Phone: 888.257.1985
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Rhode Island
Phone: 844.301.4093
Hours: Monday–Friday, 8 a.m.–6 p.m. (unless otherwise noted)

Servicing inquiries for Tufts Medicare Preferred HMO and Tufts Health Plan Senior Care Options (SCO)

Phone: 800.279.9022
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)

Servicing inquiries for USFHP

Phone: 800.818.8589