Point32Health’s access to care standards

One of Point32Health’s fundamental priorities is ensuring the best possible access to care for the members we serve through our Harvard Pilgrim Health Care and Tufts Health Plan products. To that end, we maintain policies for our Tufts Health Plan and Harvard Pilgrim plans that outline network practitioner standards regarding clinician availability, timeliness of appointments, and telephone accessibility, among other things. 

Please refer to the policies identified below to review these standards and requirements: 

Harvard Pilgrim Health Care 

Commercial

• Practice Site Standards policy, Network Operations & Care Delivery Management section of our Commercial Provider Manual 

Tufts Health Plan 

Commercial

• Medical Care Access Standards for Primary Care Offices section of the Providers chapter of the Commercial Provider Manual 

Public Plans 

• Provider Access Standards section of the Providers chapter of our Tufts Health Public Plans Provider Manual 

Senior Products 

Access Standards section of the Providers chapter of our Senior Products Provider Manual.