As we’ve reminded our network previously, all providers who render Electronic Visit Verification (EVV) eligible services are required to use an EVV system to verify that personal care and home health care services have been delivered as billed. Whether planning to use the state-provided EVV system (Sandata) or their own alternative EVV system (Alt-EVV), providers should have completed the registration process by Dec. 9, 2024 — per the Massachusetts Executive Office of Health and Human Services. Tufts Health Plan is required to ensure that our providers are in compliance with this program. 

If you haven’t completed your EVV registration, please complete the process as soon as possible. 

Massachusetts uses single sign-on for access to the state-sponsored Sandata EVV system or the Sandata Aggregator through an alternate EVV vendor. To obtain single sign-on access, complete the registration process on Sandata’s Self-Registration Provider Portal and submit a User Request Form at Mass.gov. Once you receive your single sign-on credentials, you can log in to the Sandata EVV or Sandata Aggregator platforms through the Massachusetts Virtual Gateway. 

To learn more, access on-demand EVV administrator training at Sandata Learn, and check your email inbox for news from the state on upcoming training sessions. 

EVV Registration Resources

Once your request for a Virtual Gateway account has been completed, you should receive an email from [email protected]. If you cannot locate the email, use the Business Log In User Guide to create a MyMassGov account and set up multifactor authentication (MFA) methods.