As a reminder, all providers who render Electronic Visit Verification (EVV) eligible services are required to use an EVV system — either the state-sponsored Sandata EVV system or the Sandata Aggregator through an alternate EVV vendor — to verify that personal care and home health care services have been delivered as billed.

Usage and visit monitoring standards

While registering for EVV is a crucial first step (instructions and resources included below), it’s important that your practice’s usage and visit monitoring meet the state’s compliance standards to avoid action including contract termination.

In accordance with the 21st Century Cures Act, all providers who render EVV-eligible services are required to use an EVV system to verify that personal care and home health care services have been delivered as billed.  All EVV elements must be captured and recorded electronically at the time of the visit. 

  • EVV must be captured using mobile devices or other approved technologies in a manner that enables the visit to be auto‑verified.
  • A visit is auto‑verified when all required data elements — such as type of service, individual receiving services, date, location, provider, and time — are captured electronically.

Comply to avoid sanctions and termination 

Continued non‑compliance with these EVV requirements (which are regulatory and contractual obligations) may lead to sanctions and termination of the MassHealth Provider Contract, and may also require Tufts Health Plan to take additional action, including, but not limited to, contract termination. 

EVV Registration Resources

Once your request for a Virtual Gateway account has been completed, you should receive an email from [email protected]. If you cannot locate the email, use the Business Log In User Guide to create a MyMassGov account and set up multifactor authentication (MFA) methods.