Please be aware that we are temporarily adjusting the hours of our Provider Service Center for Tufts Health Public Plans only from Oct. 22, 2025 to Jan. 2, 2026 to the following: 9 a.m. to noon and 1 p.m. to 4 p.m. ET, Monday through Friday.
This update is being made to support efforts to work through existing inquiries in a timely manner.
On Jan. 2, 2026, we will resume normal business hours (For Massachusetts Tufts Health Public Plans: Monday – Friday, 8 am to 5 p.m.; For Tufts Health RITogether: Monday – Friday 8 a.m. to 6 p.m.)
We encourage providers and office staff to utilize our self-service, secure provider portal for a variety of transactions and inquiries. To access our secure portals, visit the electronic service webpage. There you will also find a variety of helpful resources, policies and user guides.