We’re adjusting our Provider Service Center hours to better accommodate provider needs and offer enhanced call support when you need it most. Effective Nov. 2, 2026, our Harvard Pilgrim Health Care and Tufts Health Plan Provider Service Center team will be available by phone Monday through Friday from 8:30 a.m. – noon and 1 p.m. – 4:30 p.m.
Outside of Provider Service Center hours, we encourage you and your office staff to utilize our secure provider portals to complete a variety of self-service transactions and find answers to common inquiries.
To view the Provider Service Center’s updated hours of operation as well as contact numbers for all lines of business, please refer to Point32Health’s Contact Us page.