We’re offering some reminders and updates about the mandatory facility attestation functionality available through our secure provider portals, which is new as of June 2025 for the Tufts Health Plan provider portal and was significantly upgraded in HPHConnect, Harvard Pilgrim’s portal, in late October 2025.
As you know, providers are required to review and revalidate their information at least every 90 days to help ensure the accuracy of our provider directory, and failure to do so may result in suppression from the directory until this information is validated.
While changes to data are reported via the CAQH Provider Data Portal for individual practitioners who have implemented it, the CAQH process doesn’t support facilities. For contracted facilities, confirmation of your directory data should be submitted using the facility attestation functionality available on HPHConnect or on Tufts Health’s Plan’s provider portal. Some capabilities/updates and requirements associated with each are outlined below.
HPHConnect facility attestation upgrade
We have recently upgraded the facility data attestation functionality offered in HPHConnect, which now offers a much greater level of detail with regard to the provider information facilities are able to add and edit.
When completing an attestation in HPHConnect, facilities are asked to verify personal and practice information such as type of practitioner, specialties, hospitals, email address, areas of expertise (behavioral health only), and more. With the recent upgrade, facilities can now additionally edit or add data related to the following:
We’ve updated our Harvard Pilgrim Completing the Provider Data Attestation for Facilities User Guide to reflect this upgrade to the available functionality. Please keep in mind that it’s important to provide as much information as possible to paint the most complete picture for our members as they navigate their health care options.
Tufts Health Plan provider portal functionality
As of June 2025, we also offer facility data attestation capabilities through our Tufts Health Plan provider portal. This functionality allows Senior Account Administrators with at least one facility to provide Tufts Health Plan with information critical to our provider directory (e.g., hours of operation, phone numbers, languages spoken by staff) — and provides a mechanism to review and confirm the accuracy of this information on a regular basis.
Eligible users need to answer questions related to general and contact information; staff and accessibility; and special experience, skills, and training for each NPI with an attestation due. It’s important to note that these questions will need to be answered for each address/location each NPI has separately. Users will only need to answer the questions for each location the first time they use the tool. Following that, users can simply log in and attest to the accuracy of their data at a minimum of every 90 days.
When completing a facility attestation in the Tufts Health Plan provider portal, please be sure to fill in the field related to ADA compliance, as it is mandatory to attest to this information. For mor information, refer to the Tufts Health Plan Secure Provider Portal User Guide.