The Executive Office of Health and Human Services (EOHHS) and the Centers for Medicare & Medicaid Services (CMS) require providers and office staff to complete comprehensive training on the One Care (Medicare-Medicaid dual eligible) program.  

Our online resources make it easy for you to comply with training requirements. Simply visit the Training section of our Point32Health website and click on “Begin the training” under the Tufts Health One Care provider trainings section.

The program has two tracks — a general training series developed by MassHealth via UMass Medical School, as well as a plan-specific Tufts Health One Care training. Providers must complete both tracks to meet One Care requirements.  

For track one, the following recorded webinars are required:

  • The Basics of One Care
  • Engaging One Care Enrollees in Assessments & Care Planning
  • Americans with Disabilities Act (ADA) Compliance
  • Principles of Cross-Cultural Competence
  • Promoting Wellness for People with Disabilities
  • Contemporary Models of Disability
  • Identifying Potential Abuse and Neglect of One Care Members
  • Caring for Individuals with Co-Occurring Mental Health & Substance Use Disorders in One Care

The track one general series features additional trainings, including integrating virtual health care; providing support for members as parents; navigating housing instability; addressing social isolation; and many more. 

Once you’ve concluded both training tracks, be sure to complete the attestation. Point32Health will record and submit your participation to EOHHS and CMS.

To learn more about the Tufts Health One Care program and working with us, refer to the Tufts Health One Care chapter and other relevant sections of the Tufts Health Public Plans Provider Manual.