We’re pleased to launch our Point32Health Provider site. We aim to make it easy for you to work with us to support our members’ health and wellbeing — including providing you and your office staff with updated information for both our legacy brands, Harvard Pilgrim Health Care and Tufts Health Plan. While we still offer provider information on the sites of our legacy brands, over time you’ll see more provider information and resources move to these pages.

Insights and Updates for Providers

March 2023

Reminder: MassHealth Unified Formulary

Effective April 1, 2023, Tufts Health Together–MassHealth MCO Plan and ACPPs, in conjunction with the other Medicaid managed care organizations (MCOs) in the Commonwealth, will be utilizing MassHealth’s Unified Formulary for pharmacy medications and for select medical benefit drugs.

Reminder: Telehealth Reimbursed at Pre-Pandemic Rate

As a reminder, Point32Health resumed our pre-pandemic telehealth reimbursement practices for Harvard Pilgrim Health Care and Tufts Health Plan providers, in keeping with guidance provided by the states we serve, for dates of service beginning March 1, 2023.

Inactive account management for secure portal

Please regularly review your practice’s Tufts Health Plan secure portal account to ensure that the list of registered users is accurate. We will be removing inactive user accounts beginning March 31; any inactive users who still require access should log in before then.

What’s ahead at Point32Health: Integration updates

Harvard Pilgrim Health Care and Tufts Health Plan combined under the parent organization Point32Health on Jan. 1, 2021. Refer to this FAQ to learn about the work we have done in transitioning our processes and products — and our plans for what’s ahead.

Integration FAQ

Provider training and events

We offer a variety of training opportunities for providers and office staff. Visit our Training and Events page to register for an upcoming webinar or view an on-demand training video.