We’re pleased to launch our Point32Health Provider site. We aim to make it easy for you to work with us to support our members’ health and wellbeing — including providing you and your office staff with updated information for both our legacy brands, Harvard Pilgrim Health Care and Tufts Health Plan. While we still offer provider information on the sites of our legacy brands, over time you’ll see more provider information and resources move to these pages.

Insights and Updates for Providers - December 2023

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Resources for behavioral health providers

Provider have access to useful resources to support their practice, including an integrated behavioral health webpage, a quick reference guide, and a new step-by-step video in submitting electronic claims via HPHConnect.

Connecticut market exit reminder

As previously announced, Point32Health has made the difficult decision to withdraw Harvard Pilgrim Health Care fully insured commercial products in Connecticut as of Jan. 1, 2024.

Reminder: Public Plans initial paper claims address change

The address for Tufts Health Public Plans initial paper claim submissions changed on Aug. 1, 2023, and we would like to offer a few reminders to ensure your claims are processed.

  • What’s ahead at Point32Health: Integration updates

    Harvard Pilgrim Health Care and Tufts Health Plan combined under the parent organization Point32Health on Jan. 1, 2021. Refer to this FAQ to learn about the work we have done in transitioning our processes and products — and our plans for what’s ahead.

    Integration FAQ
  • Provider training and events

    We offer a variety of training opportunities for providers and office staff. Visit our Training and Events page to register for an upcoming webinar or view an on-demand training video.

  • HEDIS Tip Sheets

    Discover our handy tip sheets to help your practice identify opportunities to improve patient care and optimize HEDIS scores.

    HEDIS tip sheets