Key contact information for providers
Harvard Pilgrim Health Care
Provider Service Center
Mon., Tues., Wed & Fri. 8 a.m. – 5 p.m.
Thurs. 8:30 a.m. – 5 p.m.
(800) 708-4414, select option 1, then option 7
Email the Provider Call Center.
Medicare Advantage Plan
Oct. 1 – to March 31
8 a.m. – 8 p.m. 7 days a week
Apr. 1 – Sept. 30
8 a.m. – 8 p.m. Mon. – Fri.
(888) 609-0692
Tufts Health Plan
Servicing inquiries for Commercial products
Phone: 888.884.2404
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Servicing inquiries for Tufts Health Direct, Tufts Health RITogether, Tufts Health Unify, and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans
Massachusetts
Phone: 888.257.1985
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Rhode Island
Phone: 844.301.4093
Hours: Monday–Friday, 8 a.m.–6 p.m. (unless otherwise noted)
Servicing inquiries for Tufts Medicare Preferred HMO and Tufts Health Plan Senior Care Options (SCO)
Phone: 800.279.9022
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Servicing inquiries for USFHP
Phone: 800.818.8589