Contact us
Harvard Pilgrim Health Care
Provider Service Center
Mon., Tues., Wed & Fri. 8 a.m. – 5 p.m.
Thurs. 8:30 a.m. – 5 p.m.
(800) 708-4414, select option 1, then option 7
Email the Provider Call Center.
Behavioral Health Access Center
Mon. – Fri. 8 a.m. – 6 p.m.
(888) 777-4742
Medicare Advantage Plan
Oct. 1 – to March 31
8 a.m. – 8 p.m. 7 days a week
Apr. 1 – Sept. 30
8 a.m. – 8 p.m. Mon. – Fri.
(888) 609-0692
Tufts Health Plan
Servicing inquiries for Commercial products
Phone: 888.884.2404
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Behavioral Health
Phone: 800.208.9565
Hours: Monday–Wednesday and Friday, 8:30 a.m.–5 p.m., Thursday, 9 a.m.–5 p.m. (unless otherwise noted)
Servicing inquiries for Tufts Health Direct, Tufts Health RITogether, Tufts Health Unify, and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans
Massachusetts
Phone: 888.257.1985
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Rhode Island
Phone: 844.301.4093
Hours: Monday–Friday, 8 a.m.–6 p.m. (unless otherwise noted)
Servicing inquiries for Tufts Medicare Preferred HMO and Tufts Health Plan Senior Care Options (SCO)
Phone: 800.279.9022
Hours: Monday–Friday, 8 a.m.–5 p.m. (unless otherwise noted)
Cigna
Medical management inquiries for all CareLinkSM members; claims and benefit inquiries for CareLink members when Cigna is the primary administrator
Phone: 800.244.6224
Cigna behavioral health
Outpatient authorizations and mental health benefits inquiries for CareLinkSM members when Cigna is identified as primary administrator on member ID card
Phone: 888.734.3453
CareLink behavioral health
Benefit, authorization and policy inquires when Tufts Health Plan is identified as primary administrator on member ID card
Phone: 800.232.1164
DC35 Union fund office
Servicing inquiries for CareLink — Shared Administration DC35 Union members
Phone: 800.799.1240
Iron Workers insurance office
Servicing inquiries for CareLink — Shared Administration Iron Workers Union
Phone: 617.436.3500 or 866.229.4766
Servicing inquiries for USFHP
Phone: 800.818.8589