Privacy & Security

Links to other sites

This website may contain links to other websites for your convenience. These links and feeds are provided for your convenience only and do not constitute or imply that Point32Health, Inc. endorses these sites, any material or information contained therein, or any products or services described on these sites.

These sites are not owned or controlled by us and are not covered by our privacy and security policies. We cannot warrant the accessibility or the accuracy of any information provided on other websites. Point32Health, Inc. disclaims any responsibility for the content, information or the privacy and security policies contained on those other websites. We encourage you to check the terms of use, privacy and security policies, and policy regarding the use of “cookies” of any other website you visit.

Tufts Health Plan and Harvard Pilgrim Health Care currently maintain additional websites and mobile applications. You may view their policies in regards to PII (Personal Identifiable Information), PHI (Protected Health Information), and HIPAA (Health Insurance Portability and Accountability Act) standards at the Tufts Health Plan HIPAA page,  the Tufts Health Plan Privacy Policy page, and the Harvard Pilgrim Health Care website.

When we link to the sites of Harvard Pilgrim Health Care or Tufts Health Plan business associates where personal health information (PHI) is collected on our behalf, those sites are required to safeguard information in accordance with HIPAA.

Browsing or searching our website

In the normal course of your visiting the Point32Health, Inc. website, we (or a third party on our behalf) may gather and store certain information about your browsing activity or computer automatically. We use this information to help us make the site more useful to visitors — to learn about the number of visitors to our site and the types of technology our visitors use. The information we, (or a third party on our behalf) collect about our visitors’ computers is not designed to identify individuals. Instead, we check which web pages and services people use while they are here. For example, we use the browser information to help us design our website so that as many people as possible will be able to view the pages correctly.

This may include, but is not limited to, information such as:

  • Your computer’s Internet Protocol (IP) address. (An IP address is a number that is automatically assigned to your computer whenever you go on the internet.)
  • Internet Service Provider (e.g. AOL) or the domain from which you access the internet (for example,, if you are connecting from a Google email account).
  • The internet address of the website, if any, from which you came to our site.
  • The date and time you arrived at our site and how long you spent visiting the site.
  • What pages you visit within our website.
  • Operating system (e.g. Windows, IOS)
  • Browser software (e.g. Microsoft Edge, Firefox)
  • Geographic location (e.g. Boston, Mass.)


This website and third-party partners with whom we contract to conduct web analytic services use cookies to help analyze how users use the site, and to help improve visitors’ experiences on our websites. Cookies allow the website to store temporary information used to run the website.  Cookies are stored on your machine and transmitted to our server when you visit the site.

You have the ability to set your browser’s cookie preferences to accept, keep for a session only, or reject all cookies. Rejecting cookies may harm your browsing experience.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc., on our site. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the sites, compile reports on the site’s activity, and provide other services related to site activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The sites do not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policy. You can learn more about Google’s partner services and how to opt out of tracking of analytics by Google on their website.

Email security

Please be aware that communications sent using unencrypted email are not secure and may be accessed while in transit. We cannot guarantee the confidentiality or security of any information you send to us over the internet when it is sent using unencrypted email. Point32Health, Inc. will not be responsible for any breach of confidentiality resulting from your use of unencrypted email transmission.

Medical questions or concerns about your care or treatment should be directed to appropriate health care professionals. Point32Health, Inc. will not respond to requests for personal medical advice made through this website. If you require an immediate response to non-medical questions or problems, please call Harvard Pilgrim Member Services at 888.333.4742, for TTY service, call 711 or Tufts Health Plan at 617.972.9400, for TRS/TTY service call 711.

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