We understand that the foundation of offering exceptional behavioral health care to our members starts with you! Our whole-health network emphasizes a connection between behavioral and physical health. We’re committed to delivering a best-in-class provider experience with support and resources to minimize your non-clinical burden. Please explore the tools, resources, and trainings offered on this site to support you in caring for our members.

Help with submitting claims via HPHConnect

Getting started with submitting claims to Harvard Pilgrim Health Care via HPHConnect? Check out our new short video guiding you step-by-step through the process or refer to Harvard Pilgrim Health Care’s Professional Claims Submission Guide. For additional guidance, join one of our Behavioral Health Trainings, refer to the HPHConnect User Guides, or view our other quick training videos at your convenience!

  • Harvard Pilgrim Health Care Quick Reference Guide

    New to the Harvard Pilgrim Health Care network? You’ll find all the information you need to get started in this handy Behavioral Health Quick Reference Guide for Providers. Keep it nearby and share with office staff! It includes tips on using our secure portal, verifying member eligibility, submitting claims and checking claims status, and more!

    View and save the guide

Recommended newsletter articles

View the full issue

Elder abuse and neglect reporting

According to the National Council on Aging, nearly 1 in 10 Americans have suffered some form of elder (age 60+) abuse which includes physical, sexual, and emotional abuse; caretaker and medical neglect; financial exploitation; and self-neglect. As you know, the health care setting, including appointments with primary care providers, offers a crucial opportunity to screen for elder abuse.

Reminder: Psychological testing and TMS

To avoid delays, we are reminding providers to complete and attach the relevant Psychological and Neuropsychological Assessment and/or Repetitive Transcranial Magnetic Stimulation form(s) when initiating prior authorization requests to perform these services for patients.

Join us for Dr. Jud Brewer’s hunger habit workshop!

We’re pleased to offer a workshop in March on mindfulness and eating for health care professionals with Dr. Jud Brewer, MD, Ph.D., a New York Times best-selling author and thought leader in the field of habit change.

Resources at your fingertips

Two women are sitting and talking

Join our BH network

We offer strong relationships, competitive rates, and a steadfast commitment to delivering a positive provider experience.

Businesswomen handshaking in auditorium corridor

Sign up for a training

You’re invited to join us for training sessions tailored for behavioral health providers.

Two young women sitting and talking

Service Navigation program

Our Behavioral Health Service Navigation program helps connect members with timely access to outpatient care.