We understand that the foundation of offering exceptional behavioral health care to our members starts with you! Our whole-health network emphasizes a connection between behavioral and physical health. We’re committed to delivering a best-in-class provider experience with support and resources to minimize your non-clinical burden. Please explore the tools, resources, and trainings offered on this site to support you in caring for our members.

Help with submitting claims via HPHConnect

Getting started with submitting claims to Harvard Pilgrim Health Care via HPHConnect? Check out our new short video guiding you step-by-step through the process or refer to Harvard Pilgrim Health Care’s Professional Claims Submission Guide. For additional guidance, join one of our Behavioral Health Trainings, refer to the HPHConnect User Guides, or view our other quick training videos at your convenience!

  • Harvard Pilgrim Health Care Quick Reference Guide

    New to the Harvard Pilgrim Health Care network? You’ll find all the information you need to get started in this handy Behavioral Health Quick Reference Guide for Providers. Keep it nearby and share with office staff! It includes tips on using our secure portal, verifying member eligibility, submitting claims and checking claims status, and more!

    View and save the guide

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Resources for behavioral health providers

Provider have access to useful resources to support their practice, including an integrated behavioral health webpage, a quick reference guide, and a new step-by-step video in submitting electronic claims via HPHConnect.

Crisis resource reminder for Massachusetts members

In support of the goal to connect members to behavioral health services close to home, school, and work, we’re reminding providers that Massachusetts members of Harvard Pilgrim Health Care commercial, Tufts Health Plan commercial, and Tufts Health Public Plans can access the state-wide network of Community Behavioral Health Center’s (CBCH’s) Mobile Crisis Intervention (MCI) and Community Crisis Stabilization (CCS) programs.

Child and Adolescent Needs and Strengths (CANS) assessment timeline update

If your practice administers Child and Adolescent Needs and Strengths (CANS) assessments to members under the age of 21, please be aware that as outlined in MCE Bulletin 106, the Massachusetts Executive Office of Health and Human Services (EOHHS) has changed the timeline for re-assessment from 90 to 180 days.

Resources at your fingertips

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Join our BH network

We offer strong relationships, competitive rates, and a steadfast commitment to delivering a positive provider experience.

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Sign up for a training

You’re invited to join us for training sessions tailored for behavioral health providers.

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Service Navigation program

Our Behavioral Health Service Navigation program helps connect members with timely access to outpatient care.