Mindfulness programming to support clinicians and hospital staff
No one can deny that the work of clinicians and hospital staff is incredibly stressful: long hours; supporting patients through periods of pain and suffering; staffing shortages; and, of course, the host of even newer traumas introduced by the pandemic. It is no surprise, then, that burn-out and “compassion fatigue” are frequently cited as obstacles to healthcare professionals being able to bring their best selves to their work. And while there is no one solution to tackling the intricate challenges faced by healthcare professionals, mindfulness-based practices offer a clear, practical, and evidence-based tool for managing the chaos, and even enhancing well-being in the midst of it.
Our experts offer mindfulness programs for clinicians and hospital staff include MDs, researchers, and trainers who have been working in the healthcare field for decades. Working with your stakeholders, we will design a program that best suits the needs of your employees. Components may include:
- Seminars for all staff members
- Half-day or full-day retreats for clinicians
- Live or pre-recorded centering exercises for staff on the go
- Train-the-trainer strategies, in which internal champions are taught to lead simple, immediately impactful mindfulness exercises for their colleagues
Many of these offerings can be outfitted to provide Continuing Education Units to participants as well. Email us to learn more about this program.
We also offer mindfulness programs for your patients, our members. They can view these offerings on our Harvard Pilgrim Health Care member site and our Tufts Health Plan member site.
Cultural competency: Training opportunities for providers
We recognize the importance of providing patients with culturally appropriate care that meets their social, cultural, and linguistic needs — and want to support you in this important work. The following cultural competence training options may assist you in deepening your understanding of the needs of patients with diverse beliefs, attitudes, values and behaviors.
U.S. Department of Health & Human Services: Office of Minority Health
Think Cultural Health: A Physician’s Practical Guide to Culturally Competent Care
An e-learning program for physicians, physician assistants, nurse practitioners, and any direct service provider interesting in learning about culturally and linguistically appropriate services. This program will equip you with the knowledge, skills, and awareness to best serve all patients, regardless of cultural or linguistic background.
Distance Learning: National Center for Cultural Competence
Various training topics available with CME credits offered.
MassHealth One Care: “Principles of Cross Cultural Competence”
Recorded webinars with various training topics available.
For Tufts Health Unify Only: Complete the Cultural Competency Attestation Form
Complete the Cultural Competency Attestation Form to confirm your cultural competency training. While it is a requirement for providers rendering services to Tufts Health Unify members to complete the attestation form, the form is available for all providers who render services to Tufts Health Public Plan members.
Required training for the One Care program
The Executive Office of Health and Human Services (EOHHS) and the Centers for Medicare & Medicaid Services (CMS) require providers and office staff to complete comprehensive training on the One Care program.
This training program has two tracks:
- Track one: Track one is a general training series developed, coordinated, and delivered by MassHealth via UMass Medical School. This training series focuses on topics that provide foundational information on the One Care program, which is designed to improve health care quality through person-centered, coordinated care. To access the trainings, providers need a One Care account. Providers can select “create new account” on the One Care Shared Learning website to establish one. Included in the training series is the online module below, “How to Talk about One Care with the Individuals You Serve,” which provides an overview of One Care and will help you answer questions your patients might have, such as:
- What is One Care?
- Who are the One Care plans?
- Where can people get enrollment help?
- Who is eligible?
- How do people enroll?
To learn more about this module, the training series, and how to fulfill your training requirement for track one, please visit the One Care learning website.
- Track two: Track two is a plan-specific training for Tufts Health Unify. The training document explains your day-to-day interactions with Tufts Health Plan, including topics regarding our model of care and administrative processes. Please read the training document. Then complete and submit the attestation form to fulfill your Tufts Health Plan training requirement.
- Read training document
- Complete attestation
Visit our frequently asked questions page (FAQs) for Tufts Health Unify for questions about training requirements, contracting, delivering care, and doing business with us.
You must complete both training program tracks to meet One Care requirements. We will record and submit your participation to both EOHHS and CMS.
Tufts Health Plan Senior Care Options (SCO) PCPs and high-volume specialists are required by the Commonwealth of Massachusetts and CMS to complete the Annual SCO Model of Care Training. This training provides updates on Tufts Health Plan SCO’s Care Management Program and care coordination policies and procedures. At the end of the training, be sure to complete the attestation to document your participation.
Begin the training