As you may know, all providers who render Electronic Visit Verification (EVV) eligible services are required to use an EVV system to verify that personal care and home health care services have been delivered as billed. Whether planning to use the state-provided EVV system (Sandata) or their own alternative EVV system (Alt-EVV), providers must complete the registration process — which was required by Dec. 9, 2024 — per the Massachusetts Executive Office of Health and Human Services.
If you haven’t completed your EVV registration, please complete the process as soon as possible.
Massachusetts uses single sign-on for access to the state-sponsored Sandata EVV system or the Sandata Aggregator through an alternate EVV vendor. To obtain single sign-on access, complete the registration process on Sandata’s Self-Registration Provider Portal and submit a User Request Form at Mass.gov. Once you receive your single sign-on credentials, you can log in to the Sandata EVV or Sandata Aggregator platforms through the Massachusetts Virtual Gateway.
To learn more, access on-demand EVV administrator training at Sandata Learn, and check your email inbox for news from the state on upcoming training sessions.
EVV Information Sessions
To aid providers with EVV, MassHealth is offering several information sessions in July, including on:
Register by clicking on the link for the session of your choice. Sessions will cover information on:
- The Cures Act and what is EVV
- Massachusetts Executive Office of Health and Human Service (EOHHS) program recap
- Provider self-registration (state-sponsored solution or Alternate EVV vendor)
- Alternate EVV specifications and technical review
- Vendor portal access
- Training opportunities for both Sandata users and Alternate EVV users
EVV Registration Resources
- For step-by-step onboarding instructions, view the Massachusetts Detailed Instructions for Onboarding.
- For general policy questions about the MA EVV program, email [email protected] or visit the MA-EOHHS EVV website.
- For technical help with the EVV system, contact Customer Support through Submit a Request at Sandata On-Demand or call the Customer Support Line at 833-511-0164.
- For assistance with your Provider ID and Service Location (PID/SL), contact MassHealth Customer Service for Providers at 800-841-2900.
- For assistance with your Virtual Gateway account and the User Request Form (URF), reach out to Virtual Gateway Customer Service at 800-421-0938 or reference the Virtual Gateway Business Login User Reference Guide.
Once your request for a Virtual Gateway account has been completed, you should receive an email from [email protected]. If you cannot locate the email, use the Business Log In User Guide to create a MyMassGov account and set up multifactor authentication (MFA) methods.