Back to Insights and Updates for ProvidersFebruary 2024

Please respond promptly to provider TIN requests

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In order for Point32Health to effectively serve our member population and support our provider network, it’s important that we have access to the most up-to-date and complete provider information — including tax identification numbers (TINs).

You may receive outreach from Point32Health via email or fax requesting that you submit a W-9 to validate your TIN, and we ask that you please respond as quickly as possible. Validation of provider TINs may be needed for a number of reasons, notably those outlined below.

Discrepancies with IRS records

When Point32Health is notified by the Internal Revenue Service (IRS) that the legal business name associated with a given provider’s TIN as identified in our systems does not match the TIN and payee name listed in the IRS’s records, we are required to update our systems accordingly to eliminate any discrepancies. To assist us with these efforts, please be sure to look out for any email or fax communications from Point32Health offering instructions for how you can submit your updated tax information.

Behavioral health providers: portal registration

If you are a provider in the Harvard Pilgrim Health Care behavioral health network and would like to register for HPHConnect, our online provider portal, please begin by verifying your NPI and TIN with our Provider Processing Center. You should first submit the following information via email to ppc@point32health.org:

  • Provider Name
  • Provider NPI
  • Provider TIN
  • Updated W9

After you have shared this information with the Provider Processing Center, you can then begin the process of registering for HPHConnect by completing and submitting this online Provider Enrollment Form. By submitting the above information to the Provider Processing Center before beginning the enrollment process, you can eliminate the potential for discrepancies with the information we have on file.

As a reminder, we encourage all Point32Health providers to register for our Harvard Pilgrim and Tufts Health Plan provider portals for their ease of use and convenience in performing transactions such as submitting claims, verifying patient eligibility, requesting prior authorization, and more.


Audrey Kleinberg,
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