Back to Insights and Updates for ProvidersDecember 2023

Reminder: Public Plans initial paper claims address change

Tufts Health Public Plans

As a reminder, the address for Tufts Health Public Plans initial paper claim submissions changed on Aug. 1, 2023. Initial paper claims for both Massachusetts and Rhode Island Public Plans should be sent to:

Tufts Health Public Plans – Paper Claims Submissions
P.O. Box 189
Canton, MA 02021-0189

Mail forwarding ceases on Dec. 31, 2023. If you have not yet updated your notes and systems, please update now to ensure your claims are sent to the correct address. Claims that are mailed to addresses in Foothill Ranch, CA on or after Jan. 1, 2024 will not be processed.

For the quickest way to get your claims processed, we encourage you to send your claims electronically using the direct EDI claim submission, clearinghouse claim submission, or online claim submission options outlined on Tufts Health Plan’s Electronic Services webpage.

Audrey Kleinberg,
Director, Provider Relations & Communications

Annmarie Dadoly,
Senior Manager, Provider Communications

Joseph O’Riordan, Susan Panos, Ryan Francis, Stephen Wong,

Kristin Edmonston,
Production Coordinator

Kristina Cicelova,
Graphic Designer