Back to Insights and Updates for ProvidersApril 2024

Pilot program offers in-home urgent care

Harvard Pilgrim Stride (HMO) Medicare Advantage  |  Tufts Health Plan Senior Care Options  |  Tufts Medicare Preferred

Now, members of our senior products in Western Massachusetts (Hampshire and Hampden counties) and southern New Hampshire (Hillsborough and Rockingham counties) can opt to receive urgent medical care from the convenience of their homes.

In March, Point32Health began offering instED to members of our Tufts Medicare Preferred, Tufts Health Senior Care Options, Harvard Pilgrim Health Care StrideSM (HMO/HMO-POS) Medicare Advantage products.

InstED is an in-home urgent medical care provider that’s staffed with nurses and physicians supporting a mobile paramedic network. An instED paramedic will travel to eligible Point32Health plan members seeking non-emergent medical attention and treat them in the comfort of their homes.

Patients experiencing common symptoms — including COVID and flu-like symptoms, migraine/headaches, back/joint pain, nausea/vomiting, edema, urinary tract infections, and more — can contact instED for an evaluation and home visit, anytime from 10 a.m. to 10 p.m., 365 days a year. While instED is appropriate for assessments and treatment of symptoms that do not warrant an emergency visit, or for times when an office visit isn’t available, it is not appropriate for acute symptoms that require 911 response or instances when your patient can be seen in your practice promptly.

The paramedics are supported by an instED physician who collaborates virtually during the visit to diagnose and develop a treatment plan. The instED paramedics have medical equipment and supplies, point of care testing capabilities, and some first dose medications. The physician can order any pertinent lab tests and prescribe medication, as needed.

Providers can also contact instED on behalf of their eligible patients. To request a visit, patients or providers can visit, call 833-946-7833, or use the instED Provider App and Patient App on the Apple App or Google Play stores.

When a visit occurs, the instED team will document it in the instED Now app, which providers and Point32Health care managers can access. In addition, visit notes will be faxed to care managers and the patient’s PCP via the patient’s electronic medical record.

For more details, please refer to these resources: FAQ, provider resource sheet, and provider brochure.

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Senior Manager, Provider Communications

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