Back to Insights and Updates for ProvidersJanuary 2024

A streamlined web experience is on the way!

All products

Improving the experience of the providers and practice staff in our network is top of mind, and we’re working on delivering a more seamless, convenient provider website in the coming month.

We’ll be moving the policies you access most — medical necessity guidelines, medical drug policies, payment policies, Provider Manuals, and pharmacy medical necessity guidelines — from the legacy brand provider sites to our Point32Health provider page in late January and early February.

With this change, you’ll be able to head to one spot to access policies, rather than accessing policies on both the Harvard Pilgrim Health Care and Tufts Health Plan provider websites. With filtering by product capability, our policy pages will still make it simple for you to find policies by product line.

Bringing similar content together from the Harvard Pilgrim Health Care and Tufts Health Plan provider sites will be a time-saver for administrative staff, and we plan to continue to migrate legacy brand provider content in the months ahead for a more efficient experience.

Look for more information in upcoming issues of Insights and Updates for Providers.

Audrey Kleinberg,
Director, Provider Relations & Communications

Annmarie Dadoly,
Senior Manager, Provider Communications

Joseph O’Riordan, Susan Panos, Ryan Francis, Stephen Wong,

Kristin Edmonston,
Production Coordinator

Kristina Cicelova,
Graphic Designer