Back to Insights and Updates for ProvidersJanuary 2024

Reminder: Referrals for USFHP should be updated

US Family Health Plan (USFHP)

With the new year ahead, it’s important for primary care physicians to keep in mind that referrals to specialists for USFHP members expire as of Dec. 31, 2023. To ensure that your patients have access to these services, please submit a new referral at the beginning of the 2024 plan year for specialty services, including physical therapy, occupational therapy, and speech therapy.

For services that don’t require authorization, you may submit a specialty referral for in-network specialists in one of the following ways:

  • Electronically, using Tufts Health Plan’s secure website, NEHEN, NEHENNet, or Emdeon™
  • By mail, to PO Box 495, Canton, MA 02021-0495. USFHP uses W.B. Mason to print paper referral forms. To request these, please use the W.B. Mason Provider Forms Requisition Form and follow the instructions on the form to complete your order.

Tufts Health Plan is the third-party administrator for USFHP, a TRICARE® plan available to families of active-duty service members, eligible retired service members, and their families. Visit the USFHP website for additional information about USFHP, including the USFHP Provider Manual.

For more information, see the USFHP Referral Guide.

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