Back to Insights and Updates for ProvidersOctober 2023

Address change for Harvard Pilgrim Stride

Harvard Pilgrim Stride (HMO) Medicare Advantage

The mailing address for all Harvard Pilgrim Stride claims submissions has changed. Going forward, please use the following address:

Harvard Pilgrim Health Care, Inc.
c/o Stride Claims Processing
P.O. Box 211067
Eagan, MN 55121

This address has replaced all previous addresses in Lubbock, TX (P.O. Boxes 16755, 93430, and 6748). Any correspondence sent to these addresses for Harvard Pilgrim StrideSM (HMO)/(HMO-POS) Medicare Advantage will be forwarded to the new PO Box for a limited time. Providers should begin using the new Eagan, MN address effective immediately.

You should continue to submit all provider claim appeals by fax (617-509-4225) or by mail to:

Medicare Advantage Provider Appeals
P.O. Box 690546
Quincy, MA 02269

To reflect this change in address, we have updated the applicable forms, policies, and guides on the StrideSM (HMO)/(HMO-POS) Medicare Advantage section of our Harvard Pilgrim provider website.

As a reminder, you may also file claims electronically using payer ID# 04245, which we recommend for efficiency and quick turnaround times. Before doing so, please ensure that your clearinghouse can remit information to our trading partner Change Healthcare (800-845-6592).

Audrey Kleinberg,
Director, Provider Relations & Communications

Annmarie Dadoly,
Senior Manager, Provider Communications

Joseph O’Riordan, Susan Panos, Stephen Wong,

Kristin Edmonston,
Production Coordinator

Kristina Cicelova,
Graphic Designer