Back to Insights and Updates for ProvidersMarch 2024

Our response to Change Healthcare’s cybersecurity incident

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On Feb. 21, we were made aware that Change Healthcare, a subsidiary of Optum, experienced a cybersecurity incident that has caused a disruption to their systems. Change Healthcare interacts with Point32Health and its family of companies — including Tufts Health Plan, Tufts Health Public Plans, Harvard Pilgrim Health Care and CarePartners of Connecticut — as a provider clearinghouse, through the use of their Interqual® criteria, and for other services.

Out of an abundance of caution, we suspended services, system access, and data transmissions between Point32Health and Change Healthcare, and will be bringing these connections back online only after we have determined that it is safe to do so.

This incident impacted Change Healthcare systems, and there is no current threat to our Point32Health systems. We are continuing to conduct all business operations, including processing claims, referrals, notifications, and authorization requests.

For details on an impacts and workarounds, please refer to our webpage on this incident.

Audrey Kleinberg,
Director, Provider Relations & Communications

Annmarie Dadoly,
Senior Manager, Provider Communications

Joseph O’Riordan, Susan Panos, Ellen Gustavson, Ryan Francis, Stephen Wong,

Kristin Edmonston,
Production Coordinator

Kristina Cicelova,
Graphic Designer