Back to Insights and Updates for ProvidersJuly 2023

Reminder: join us for a personalized claims consultation

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In the spirit of collaboration with our valued provider partners, Point32Health is pleased to announce that we will be opening the doors to our Canton office this summer to host providers for claims consultations. The event will be an opportunity for providers to meet with our Provider Relations team, who will be available as a resource to support you by answering questions you may have about claims — from submission, to adjudication, to processing, and more.

The event will be Monday, July 24 from 10 a.m. to 2 p.m. at the Point32Health headquarters located at 1 Wellness Way, Canton, MA. Appointments will be scheduled in 30-minute increments and registration is required — walk-ins unfortunately cannot be accommodated.

Refreshments will be served and Wi-Fi access will be available. Spanish speaking staff will also be available to offer assistance.

To reserve your space, please email [email protected] by Wednesday, July 14 with the following information:

  • Your name
  • Your phone number
  • Provider or facility name
  • NPI
  • Preferred time slots (30-minute increments between 10 a.m. and 2 p.m. on July 24)

We hope to see you there!

Please note that we are now accepting claims for all lines of business — including Harvard Pilgrim commercial (see our System update for providers page) , Harvard Pilgrim Medicare Advantage StrideSM (HMO)/(HMO-POS), Tufts Health Plan commercial, Tufts Health Plan Senior Products, Tufts Health Public Plans, and CarePartners of Connecticut. You should continue to submit corrected claims and provider payment disputes per your normal process, and claims should not be held until your consultation for any line of business. Paper claims should not be brought to these consultation appointments.

Audrey Kleinberg,
Director, Provider Relations & Communications

Annmarie Dadoly,
Senior Manager, Provider Communications

Joseph O’Riordan, Susan Panos, Stephen Wong,

Kristin Edmonston,
Production Coordinator

Kristina Cicelova,
Graphic Designer