Back to Insights and Updates for ProvidersNovember 2023

Provider directory attestation for facilities

Harvard Pilgrim Health Care

Provider directories are an important resource for health care consumers, who utilize them to select providers, make appointments, and access care. In accordance with the No Surprises Act of 2021, providers should review and revalidate their information every 90 days to ensure accuracy of the Provider Directory. Failure to review and update information at least quarterly may result in directory suppression until such information is validated.

A new attestation form for facilities is available on HPHConnect to confirm that your information is correct. Please complete this attestation form every 90 days to avoid directory suppression. A reminder will be posted on HPHConnect when your attestation is due. For step-by-step instructions on how to complete the attestation form, please refer to the Completing the Provider Attestation User Guide.

For more information, please refer to the commercial and StrideSM (HMO/HMO-POS) Medicare Advantage Directory Accuracy and Suppression of Unverified Provider Information policies (formerly titled Directory Accuracy and Location Suppression).

Audrey Kleinberg,
Director, Provider Relations & Communications

Annmarie Dadoly,
Senior Manager, Provider Communications

Joseph O’Riordan, Susan Panos, Stephen Wong,

Kristin Edmonston,
Production Coordinator

Kristina Cicelova,
Graphic Designer