Tom Croswell to Retire as CEO of the combined organization of Tufts Health Plan and Harvard Pilgrim Health Care

January 2021|NewsPress Releases


Wellesley, Mass., and Watertown, Mass., (January 28, 2021) The combined organization of Tufts Health Plan and Harvard Pilgrim Health Care announced today that its chief executive officer, Tom Croswell, will retire this summer. The organization’s board of directors has initiated a succession planning process to identify Tom’s successor.

Tom joined Tufts Health Plan in 2007 and was named president and CEO in 2016. Earlier this month, Tom assumed the role of chief executive officer of the combined organization of Tufts Health Plan and Harvard Pilgrim Health Care.

“After 50 years in the health care services industry, five years as president and CEO of Tufts Health Plan and now CEO of the newly combined organization, the time has come for me to move on to the next phase of my life,” said Tom Croswell. “I’m incredibly proud and humbled by the hard work, commitment and collaboration of Tufts Health Plan and Harvard Pilgrim employees.  Together, we have built a strong, combined organization that harnesses our strengths and brings value to our members, the communities we serve and to each other.  It is an honor to help lead such an extraordinary organization of talented and caring people. I look forward to working with the board to ensure a seamless transition to my successor.”

“On behalf of the board, I want to thank Tom for his extraordinary leadership and collaboration in helping to drive the successful combination of two of New England’s iconic nonprofit health services organizations,” said Joyce Murphy, board chair of the combined organization of Tufts Health Plan and Harvard Pilgrim Health Care. “Through his remarkable five decades of service in the industry, Tom has made exceptional and long-lasting contributions to the health care community. We greatly appreciate his unwavering commitment in helping to improve the health and well-being of our members and communities throughout New England, and wish him all the very best in retirement.”

Prior to his leadership position at Tufts Health Plan and the combined organization, Tom was senior vice president of medical management and specialty businesses at CIGNA HealthCare. He also served as president of CIGNA’s dental, pharmacy and workers’ compensation businesses. Earlier in his career, Tom held senior leadership roles at Prudential Insurance Company, including president of its Western Region and senior vice president of its individual insurance organization.

Tom is a board member emeritus for the Alzheimer’s Association Massachusetts/New Hampshire chapter, for which he has served as board chair. He is also a member of CEO Action for Diversity & Inclusion, committed to advance diversity and inclusion in the workplace. Tom is currently chair of the Massachusetts Association of Health Plans (MAHP), which represents 17 health plans covering more than 2.6 million Massachusetts residents. He also serves on the board of directors of the New England Council, Massachusetts Business Roundtable, Rhode Island Quality Institute and America’s Health Insurance Plans.

About the combined organization

The combination of Tufts Health Plan and Harvard Pilgrim Health Care represents the coming together of two of New England’s most iconic nonprofit health care companies. Representing nearly 90 years of combined service to our members and the community, together we are building upon our diverse legacies and innovative collaboration by making it our purpose to guide and empower healthier lives for our members – no matter their age, health, race, identity or income.

We strive to be a different kind of nonprofit health and well-being company, with a broad range of health plans, and innovative tools that make navigating health and well-being easier, guiding our members at every step of their health care journey to better health outcomes. We are committed to providing high-quality and affordable health care, improving the health and wellness of our members, and creating healthier communities throughout New England.


Phil Tracey/[email protected]