Back to Insights and Updates for ProvidersAugust 2023

Reminder: Public Plans initial paper claims address change

Tufts Health Public Plans

As a reminder, the address for Tufts Health Public Plans initial paper claim submissions changed on August 1, 2023. Initial paper claims for both Massachusetts and Rhode Island Public Plans that were previously sent to P.O. Box addresses in Foothill Ranch, CA, should now be sent to the following address:

Tufts Health Public Plans – Paper Claims Submissions
P.O. Box 189
Canton, MA 02021-0189

Our address for submitting corrected claims, disputes, appeals and medical records has not changed. You can continue to submit these requests to: Tufts Health Public Plans, P.O. Box 524, Canton, MA 02021.

The Claims Requirements, Coordination of Benefits and Dispute Guidelines chapter in the Tufts Public Plans Provider Manual has been updated to reflect this change in address.

In addition, for quicker payment, fewer rejections and ease of processing, we encourage providers to send their claims electronically to Tufts Health Plan using the direct EDI claim submission, clearinghouse claim submission, or online claim submission options outlined on Tufts Health Plan’s Electronic Services webpage.

Audrey Kleinberg,
Director, Provider Relations & Communications

Annmarie Dadoly,
Senior Manager, Provider Communications

Joseph O’Riordan, Susan Panos, Stephen Wong,

Kristin Edmonston,
Production Coordinator

Kristina Cicelova,
Graphic Designer