System update

Section last updated July 28, 2023

Point32Health has restored its public websites and member, broker, employer and provider online accounts, which enable self-servicing for our customers.

Effective July 24, 2023, we are resuming normal operations for prior authorization (PA) for all non-pharmacy medical and behavioral health benefits for Harvard Pilgrim Health Care members. As this process is reinstated, we are dedicated to ensuring uninterrupted access to medically necessary services, and we are committed to working with members to minimize disruption to ongoing care.

Need help right away?

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Harvard Pilgrim Health Care commercial plan members Call the number on the back of your ID card. If you do not have your ID card available, please call 888-333-4742 (TTY: 711)
Harvard Pilgrim Health Care Medicare Advantage StrideSM (HMO)/(HMO-POS) plan members Call 888-609-0692 (TTY: 711)
Provider partners Email the Provider Service Center at
provider_callcenter@point32health.org