Tufts Health Plan 2019 Corporate Citizenship Report

  • Reflection

    From Tom Croswell and Nora Moreno Cargie


    As we reflect on this year and our corporate citizenship efforts, we look back on five years of exceeding our goals with great humility and a strong sense of accomplishments.


    In this report, you will read how committed Tufts Health Plan employees are to giving back. In five short years, volunteerism at our company has grown to more than 50 percent. And through generous participation by employees and board members in the match program, we gave more than $1 million to community organizations in 2019. Total giving last year exceeded $6.6 million.

    Read more
  • Honor differences

    We’re advancing environmental sustainability and setting new standards in diversity with responsible business practices.

  • Create space for sustainability

    Last September, a Tufts Health Plan employee posed a compelling question to CEO Tom Croswell at the end of the quarterly town hall meeting. She wanted to know what the health plan was doing to address environmental sustainability.

    More about sustainability

BRGs raise the bar

Under a bright blue sky one Wednesday evening last August, a team of Tufts Health Plan players donned blindfolds for a game of beep ball.


Walk the walk for DEI

Diversity, equity and inclusion have become common buzzwords in corporate America. There’s even an acronym.


Prioritize employee health & wellness

Tufts Health Plan is a prime example of a company living its values.

Business practices: brief facts

40% reduction in electricity use since 2013
50% of senior leaders and 45% of board of directors are diverse or identify as female
$16/hour minimum wage and commitment to pay equity
264 former employees who have "boomeranged" back
$69M spent with LGBTQ, women, disabled, veteran or minority-owned businesses since 2015
6th year earning ISO 27001 certification — gold standard for cybersecurity
  • Listen to members

    Our products and services continue to distinguish Tufts Health Plan and set us apart.

  • Innovate and partner for health equity

    In March 2018, Tufts Health Plan, in partnership with the Greater Boston Food Bank, Good Measures LLC, the Institute for Community Health and Cambridge Health Alliance, opened a first-of-its-kind free monthly mobile food market at Cambridge Health Alliance’s location in Revere, Mass.

    More about innovating for health equity

Telehealth: Care anytime, anywhere

At Tufts Health Plan, we’re using virtual care to expand access for people in underserved areas.


Joining a national movement

Tufts Health Plan has expanded our commitment to improve access and quality of addiction treatment.


Understanding different languages

In 2018, we leveraged one of our most valuable assets – Spanish-speaking member services representatives – to meet the needs of our growing community of Latinx members.

Quality ratings: products and services


Tufts Health Plan was rated 5 out of 5 in NCQA’S Private Health Insurance Plan Ratings 2019-2020

Tufts Health Plan was rated 4.5 out of 5 in NCQA’S Medicaid Health Insurance Plan Ratings 2019-2020


5 out of 5 stars – for five years – from Centers for Medicare and Medicaid Services (CMS)

  • Engage community

    Our community engagement programs promote health where we live, work and play.

  • Tufts Health Plan Volunteer Day

    Employees volunteered 10,779 hours, valued at nearly $350k in service

  • Tufts Health Plan set a new Volunteer Day record

    • 1,024 Employees
    • 2,749 Hours
    • 42 Projects
    • 4 States
    • 1 Day
    • 100% of our senior management group led projects

What aging looks like

Foundation investments support innovation, collaboration and change.


Perfect partners

Why BBJ named Tufts Health Plan and 2Life Communities 2019 Partners of the Year.


Double the impact on #GivingTuesday

#GivingTuesday was born from a need and a sense that people want to do good.

Community engagement: brief facts

$6.6M invested in community through grants, sponsorships, matching gifts and other support in 2019
$50M to community in the last decade, including $38M+ invested by the Foundation through grants and matching gifts
55% of employees gave or volunteered in 2019
100% of senior management group led projects on Volunteer Day
90+ employees serve on nonprofit boards
$1M+ to date in contributions to Walk to End Alzheimer's; #1 fundraising team in MA/NH for past five years


  • ~ 20 employees work in CT
  • In 2019, nearly $400K to community
  • $122K+ spent with diverse businesses in 2019


  • 1M+ members served
  • 2,775 employees work in MA
  • $3.9M to community in 2019; $40M+ to date
  • $14M+ spent with diverse businesses in 2019

New Hampshire

  • ~ 40K members
  • 60 employees work in NH
  • Nearly $865K to community in 2019; $1.9M to date
  • $380K+ spent with diverse businesses in 2019

Rhode Island

  • 43K+ members
  • 50+ employees work in RI
  • $1.2M to community in 2019; $5.2M to date
  • $230K+ spent with diverse businesses in 2019