Tufts Health Plan 2019 Corporate Citizenship Report

Reflection

From Tom Croswell and Nora Moreno Cargie

As we reflect on this year and our corporate citizenship efforts, we look back on five years of exceeding our goals with great humility and a strong sense of accomplishments.

In this report, you will read how committed Tufts Health Plan employees are to giving back. In five short years, volunteerism at our company has grown to more than 50 percent. And through generous participation by employees and board members in the match program, we gave more than $1 million to community organizations in 2019. Total giving last year exceeded $6.6 million.

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Honor differences

We’re advancing environmental sustainability and setting new standards in diversity with responsible business practices.

Create space for sustainability

Last September, a Tufts Health Plan employee posed a compelling question to CEO Tom Croswell at the end of the quarterly town hall meeting. She wanted to know what the health plan was doing to address environmental sustainability.
More about sustainability

BRGs raise the bar

Under a bright blue sky one Wednesday evening last August, a team of Tufts Health Plan players donned blindfolds for a game of beep ball.

More about BRGs

Walk the walk for DEI

Diversity, equity and inclusion have become common buzzwords in corporate America. There’s even an acronym.

More about DEI

Prioritize employee health & wellness

Tufts Health Plan is a prime example of a company living its values.

More about health & wellness benefits

40% reduction in electricity use since 2013

50% of senior leaders and 45% of board of directors are diverse or identify as female

$16/hour minimum wage and commitment to pay equity

264 former employees who have "boomeranged" back

$69M spent with LGBTQ, women, disabled, veteran or minority-owned businesses since 2015

6th year earning ISO 27001 certification — gold standard for cybersecurity

Listen to members

Our products and services continue to distinguish Tufts Health Plan and set us apart.

Innovate and partner for health equity

In March 2018, Tufts Health Plan, in partnership with the Greater Boston Food Bank, Good Measures LLC, the Institute for Community Health and Cambridge Health Alliance, opened a first-of-its-kind free monthly mobile food market at Cambridge Health Alliance’s location in Revere, Mass.
More about innovating for health equity

Telehealth: Care anytime, anywhere

At Tufts Health Plan, we’re using virtual care to expand access for people in underserved areas.

More about telehealth

Joining a national movement

Tufts Health Plan has expanded our commitment to improve access and quality of addiction treatment.

More about substance use disorder

Understanding different languages

In 2018, we leveraged one of our most valuable assets – Spanish-speaking member services representatives – to meet the needs of our growing community of Latinx members.

More about cultural competency

Tufts Health Plan was rated 5 out of 5 in NCQA’S Private Health Insurance Plan Ratings 2019-2020

Tufts Health Plan was rated 4.5 out of 5 in NCQA’S Medicaid Health Insurance Plan Ratings 2019-2020

5 out of 5 stars – for five years – from Centers for Medicare and Medicaid Services (CMS)

Engage community

Our community engagement programs promote health where we live, work and play.

Tufts Health Plan Volunteer Day

Employees volunteered 10,779 hours, valued at nearly $350k in service

Tufts Health Plan set a new Volunteer Day record
- 1,024 Employees
- 2,749 Hours
- 42 Projects
- 4 States
- 1 Day
- 100% of our senior management group led projects